Privacy Policy

Last updated: April 2026

    This policy explains what data we collect, why we collect it, and what rights you have over it. We keep things simple: we collect as little as possible and never sell your data to anyone.
  

1. Who We Are

Working Hours is a professional filmmaking gear brand operated by Dmitry Ermakov (sole trader, Russia). We manufacture and sell sun hoods, rain covers, and set accessories worldwide through our website at workinghours.pro.

For any privacy-related questions, contact us at: order@workinghours.pro

2. What Data We Collect

We collect only what is necessary to operate our website and fulfill orders.

Automatically collected data — when you visit our website, we may collect:

Pages visited and time spent on them
Referral source (how you found us)
Device type, browser, and operating system
Approximate location (country/city level, derived from IP address)
IP address (anonymized where required)

This data is collected via website analytics tools (see Section 5) and is used only in aggregated, anonymized form.

Data you provide voluntarily — when you place an order or contact us, you may share:

Your name
Email address
Telegram username or phone number
Shipping address
Any other information you choose to include in your message

3. Why We Use Your Data

We use your data for the following purposes:

Order fulfillment — to process, ship, and support your purchase
Communication — to respond to your inquiries and keep you updated on your order
Website improvement — to understand how visitors use our site and make it better
Legal compliance — to meet our obligations under applicable law

We do not use your data for automated decision-making or profiling. We do not send marketing emails unless you explicitly ask us to.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

Contract performance — processing necessary to fulfill your order
Legitimate interests — website analytics to improve our service
Consent — cookies placed by analytics tools (you may withdraw consent at any time)
Legal obligation — where required by applicable law

5. Russian Law (152-FZ)

Working Hours operates from Russia and processes personal data in accordance with Federal Law No. 152-FZ "On Personal Data" (Федеральный закон «О персональных данных»). Personal data of users is stored on servers located in the Russian Federation, as required by Article 18.1 of 152-FZ.

By submitting your data through our website or contact channels, you consent to its processing in accordance with this policy and applicable Russian law.

6. Analytics & Cookies

Our website uses cookies — small text files stored in your browser — to help us understand how visitors use the site.

We may use the following analytics services:

Yandex Metrica (Yandex LLC, Russia) — session recording and traffic analysis. Data may be processed in Russia. You can review Yandex's privacy policy at yandex.com/legal/confidential
Google Analytics 4 (Google LLC, USA) — website traffic and behaviour analysis. Data is processed on Google's servers, which may be located outside your country. Google may use this data in accordance with their own privacy policy, available at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

You can opt out of analytics cookies at any time by adjusting your browser settings or using your browser's private/incognito mode. Refusing cookies will not affect your ability to browse or contact us.

We do not use advertising cookies or tracking pixels. We do not serve ads.

We do not collect or store payment card details. All payments are handled directly between buyer and seller via agreed methods (bank transfer, payment systems). No financial data passes through or is stored on our website.

7. Data Sharing

We do not sell, rent, or trade your personal data. We share data only in the following limited cases:

Shipping carriers — your name and address are shared with the courier or postal service fulfilling your delivery
Analytics providers — anonymized usage data as described in Section 6
Legal requirements — if required by law, court order, or governmental authority

Any third parties we work with are required to handle your data responsibly and only for the stated purpose.

8. International Transfers

We are based in Russia. If you are placing an order from the EEA, UK, Canada, Japan, Turkey, Serbia, or any other country, your data will be transferred internationally to fulfill your order.

For EEA/UK customers: we take reasonable steps to ensure your data is handled with appropriate safeguards. You may contact us for more information about the specific measures in place.

9. Data Retention

We retain your personal data only for as long as necessary:

Order data — kept for the duration of the order and any applicable warranty or return period (typically up to 3 years)
Communication history — kept for up to 2 years after last contact
Analytics data — retained per the analytics provider's own policy (typically 26 months)

After these periods, data is deleted or anonymized.

10. Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

Access — request a copy of the data we hold about you
Correction — ask us to correct inaccurate or incomplete data
Deletion — request that we delete your data ("right to be forgotten")
Restriction — ask us to limit how we use your data
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interests
Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at order@workinghours.pro. We will respond within 30 days. We do not charge for reasonable requests.

If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our website and products are intended for adults and professional use. We do not knowingly collect personal data from anyone under the age of 16. If you believe a minor has provided us with their data, please contact us and we will delete it promptly.

12. Security

We take reasonable measures to protect your personal data from unauthorized access, loss, or disclosure. Our website is served over HTTPS. Order communications are conducted through established platforms (Telegram, email) with their own security measures.

No method of transmission over the internet is completely secure. If you have concerns about a specific data breach, please contact us immediately.

13. Changes to This Policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will make reasonable efforts to notify affected users. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact

Working Hours
Operated by Dmitry Ermakov
Email: order@workinghours.pro
Telegram: t.me/workinghoursorder
Website: workinghours.pro